Refund policy

At Aura Jewellery, we strive to ensure you love every piece you receive. However, if something isn’t right, we’re here to help.

Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unworn, and in original packaging.
• Returns are only accepted if the item is damaged, defective, or incorrect.

Refunds

 

• Once your return is received and inspected, we will notify you.
• If approved, your refund will be processed within 5–7 business days.
• Refunds will be issued via bank transfer or store credit, depending on your preference.

Exchange Policy

 

• We offer exchanges for damaged or defective items.
• Exchange requests must be made within 7 days of delivery.

Non-Returnable Items

 

• Items purchased on sale or discount are not eligible for return or refund.
• Used or damaged items (not caused during delivery) will not be accepted.

Return Shipping

 

• Customers may be required to cover return shipping costs unless the item is faulty or incorrect.

How to Request a Return

 

To initiate a return or exchange, please contact us with:

 

• Your order number
• Clear photos of the item
• Reason for return